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FAQ

Learn More About Our Cleaning Services

BASED IN ELLICOTT CITY, MD & OFFERING COMMERCIAL & RESIDENTIAL CLEANING IN THE GREATER BALTIMORE AREA

Are you looking for a thorough clean for your home or business? Look no further than Park Avenue for all your commercial and residential cleaning needs. We customize our clean to your home or business to give you the best service possible. Trust Park Avenue Cleaning to provide the cleaning solutions for your space.

READ THROUGH OUR FAQ

  • How do you set your rates?

    Our rates are hourly based. A regular service fee is based on a set hourly rate.

  • Do you perform background checks on your employees?

    Yes. We are also bonded and insured.

  • What is provided?

    We provide everything¬†unless you have a specific cleaner you’d like to use. All the products we use and recommend are based on the pH of each product and what is best for your home.

  • How do you enter the home?

    We work with the client to figure out what works best for their lifestyle. We take, tag, and keep the keys given to us. They are given to the employee at the time of service and returned to the owner. We also accept alarm codes and garage door codes/remotes.

  • Can I be at home while you clean?

    Yes.

  • Can my pet stay home too?

    All of our technicians are dog lovers and are happy to clean around your pet as much as we can!

  • What is involved in a typical service?

    We custom tailor our cleaning package to suit the specific needs of each client. This includes service cleaning, dusting, vacuuming, emptying waste receptacles, etc. If you’re looking for a clean that goes beyond the surface, we also offer deep cleaning services.

  • Do you use eco-friendly products?

    We do not use bleach, but we do use appropriate name brand cleaning agents. However, we do our best to accommodate your specific requests.

  • Will the same people come every time?

    Our employees work in teams of two (2). All lead technicians are hired and trained by Nicole, the owner. The same lead technician will service your home each time, although the accompanying second member may change. All our technicians are English speaking.

  • How long does a typical job take?

    A standard client takes about two (2) hours for an average cleaning.

  • What is your preferred method of payment?

    Payment by credit card is easiest, and all card payments are secured. We also accept checks and auto billing.


Don’t see your question above? Please feel free to give us a call!

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